Knowledge Base
Everything you need to know about working with us — from getting a quote to delivering your LMS, AI chatbot, or automation project.
14 articles across 5 categories
Can't find what you need? Get in touchGetting Started
3Welcome to HostingOcean Solutions
An introduction to HostingOcean Solutions — who we are, what we build, and how to work with us.
Read guideHow to Request a Quote
Step-by-step guide to requesting a quote, what information to include, and what to expect from the proposal process.
Read guideOur Project Delivery Process
How a typical project flows from discovery through to production deployment and handover.
Read guideWorking With Us
3Pricing, Payment, and Contracts
How our pricing works, milestone payment schedules, VAT treatment, and what our contracts cover.
Read guideWhat We Need From You During a Project
How to be a good client — what involvement is expected from your team, and what makes projects go smoothly.
Read guideCommunication and Project Updates
How we communicate during projects — tools, cadence, and what to expect at each stage.
Read guideLMS Development
3Moodle Customisation: What is Possible and What is Not
A practical guide to what can be customised in Moodle, how customisation works, and the difference between theme changes, plugins, and core modifications.
Read guideIntegrating SCORM and xAPI Content with Your LMS
How SCORM and xAPI content works technically, what your LMS needs to support them, and common integration issues.
Read guideSSO Integration for LMS Platforms: SAML, OAuth, and LDAP
How single sign-on works for LMS platforms, the differences between SAML 2.0, OAuth 2.0/OIDC, and LDAP, and what your IT team needs to provide to enable SSO.
Read guideAI Chatbots
3RAG Chatbot Architecture: From Documents to Answers
A technical overview of how Retrieval-Augmented Generation (RAG) chatbots work — from document ingestion and embedding to retrieval and answer generation.
Read guideHow We Evaluate and Test AI Chatbot Quality
The methodology we use to measure and improve chatbot accuracy before deployment — evaluation datasets, metrics, and the ongoing quality improvement loop.
Read guideGDPR and Data Security for AI Chatbots
How to handle GDPR compliance, data residency, conversation data retention, and security for production AI chatbots serving UK and EU users.
Read guideAutomation
2Reliable Webhook Integration Patterns
How to design and build webhook-based integrations that are reliable, observable, and resilient to failures in connected systems.
Read guideWorking with Rate-Limited Third-Party APIs
Patterns for building integrations with APIs that have rate limits, burst limits, and daily quotas — without hitting limits or losing data.
Read guideStill have questions? We are happy to help.
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