Communication channels
For active projects, we use a dedicated Slack channel or Microsoft Teams channel depending on your preference. This is where day-to-day questions, quick decisions, and status updates happen.
For formal documentation — proposals, change requests, sprint summaries — we use email and the shared project board.
Sprint cadence
At the end of each two-week sprint:
- You receive an email with a link to the staging environment and a summary of what has been built
- We schedule a 30-minute review call (optional but recommended)
- Any feedback is collected and prioritised for the next sprint
Status visibility
You have permanent read access to the project board (Notion or Linear) throughout the project. You can see what is in progress, what is blocked, and what is coming up at any time — without needing to ask.
Issue reporting
If you spot a bug or an issue during the project, report it via Slack or email with:
- What you did (steps to reproduce)
- What you expected to happen
- What actually happened
- A screenshot if relevant
Bugs that fall within the agreed scope are fixed as part of the project. Issues that emerge after production launch are covered by the 30-day post-launch window.
After the project
After handover, we remain available via email for questions about the delivered system. Out-of-scope work, new features, or ongoing maintenance are handled via a retainer or a new project proposal.