About this project
A customer support chatbot integrated with a Shopify store — handling order status, returns initiation, delivery queries, and product questions. Escalates to a human agent in Gorgias when needed.
Key outcomes
- Deflected 58% of support tickets from human agents
- Average customer satisfaction score of 4.3/5 for bot interactions
- Returns processed 3x faster with automated label generation
Category
AI ChatbotsTechnologies used
Node.jsOpenAI GPT-4oShopify APIGorgias APIReact widgetSendGrid
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